Refund Policy - Sparrow Networks
notification through email to returns@sparrownetworks.co.ke
Sparrow pharmaceuticals
- We're unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes, and you need to switch medications. If you notice any quality-related issues like errors of tampering with an order you have received, please contact Sparrow networks Pharmacy Customer Care at +254 721870400 immediately.
Sparrow Renewed
- Products on Sparrow Renewed are backed by the Sparrow Renewed Guarantee where specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium product) if you are not satisfied.
- Sparrow Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium product), and qualify for free return shipping.
Sparrow Warehouse
- In most cases, used or open box items purchased from Sparrow Warehouse and shipped from sparrownetworks.co.ke can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
- Sparrow Renewed items sold by sparrow Warehouse can be returned within 90 days of receipt of shipment.
Sparrow Automotive Items
- If you've purchased a defective automotive item, shipped from and sold by sparrownetworks.co.ke, that is covered by a published manufacturer warranty, sparrow honors the warranty. sparrow will either replace the item or refund the cost of the item for the life of the published warranty.
Baby Items
- Baby items can be returned within 90 days of receipt of shipment.
- Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
- Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
- If your return is not a result of an Sparrow error, we won't refund the original shipping fees.
Birthday Gift List
- Items purchased from your Sparrow Birthday Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.
Clothing and Accessories
- You can return clothing and accessories up to 30 days after the delivery date.
- Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.
Collectibles (sports & entertainment)
- You must return collectible items with a value of 10000 or more using a trackable method. Items with a value more than 20000, must also be insured.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Before shipping a return, photograph the item for your records.
Computers and Electronics
- New desktops, laptops, tablets, and other electronics (excluding televisions, Sparrow-branded devices and Sparrow Renewed products) purchased from sparrownetworks.co.ke that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery.
- Apple Brand products and Boost Infinite Brand products (excluding Sparrow Renewed) purchased in sparrownetworks.co.ke can be returned within 15 days of delivery.
- sparrownetworks.co.ke may test products that are returned by customers because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
- Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
- New, used, and refurbished products purchased from sellers other than sparrownetworks.co.ke are subject to the returns policy of the applicable seller.
- Contact the manufacturer directly for product registration and warranty-related information.
Note: Before returning items on which you've saved personal information, erase this information completely by following manufacturer instructions
Custom Gift List
- Items purchased from your sparrownetworks Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy.
Customized Products
Custom products are not returnable but may be refunded or replaced within 30 days of delivery if the products are damaged/defective upon arrival, or materially different from what was ordered. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the sparrow guarantees
Furniture
- Furniture items are returnable for any reason within 30 days of receipt of shipment.
- If the item is damaged or defective, Sparrow will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
Hazardous Materials
- Hazardous materials, including flammable liquids or gases are not returnable to sparrow .
- Contact the manufacturer directly for service, warranty, return, and refund information.
Jewelry and Watches
- Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
Live Plants or Flowers
- Fresh flowers, live indoor plants, , but may be refundable.
Luxury Stores
The following guidelines apply to all return-eligible luxury products, and returns that fail to adhere to these guidelines may be rejected. Luxury category gladly accepts returns on all eligible items within 30 days of delivery and offers free return shipping.
- Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to sparrow. These products will not display a "free returns" message on the product detail page.
- Luxury category products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals and related accessories. Accessories include but are not limited to; duster bags, garment bags, removable accessories or attachments, spare parts.
- Shoes: When trying on shoes, stand on a carpeted surface to protect the soles. The shoebox forms part of the product and should remain intact by placing it in an outer shipping container when sending back to us, otherwise it will not be accepted.
- Lingerie & Swimwear: Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
- Bags: Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored items.
- Product packaging and documentation should also be returned with Luxury Stores products.
- This includes the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). Additionally, products should be returned in any original protective packaging to prevent damage during return shipping.
- For product documentation, this includes but is not limited to any certificates of authenticity, grading, and warranty cards.
- Items must be returned using the return label we provide. In rare cases where a return label is not provided, please contact luxury@sparrownetworks.co.ke or to returns@sparrownetworks.co.ke
- We may monitor customer return activity and take appropriate action (including but not limited to denial of refund) if account abuse and/or activity in violation of our return policy is detected. If we receive a return of an item different from the item purchased, we may delay the refund to allow time for proper review or dispose of the item without compensation.
Major Appliances
- Major appliances are returnable for any reason within 30 days of receipt of purchase
- At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don't accept the delivery. They will help you to arrange a free replacement or a refund.
- If you notice that the item is damaged or defective after delivery, sparrow will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
Mattresses
- You can request a return or refund for any reason within 100 days of receipt of shipment.
- We accept the return of mattresses that are unopened and in their original packaging.
- Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
- Contact the manufacturer directly for product registration and warranty-related information.
Pet Food
- Pet food and similar products are not returnable nor refundable.
Pre-Paid Phone or Game Cards
- Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to sparrow .
Software and Video Games
- Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.
Televisions
- Televisions are returnable for any reason within 30 days of receipt of shipment.
- Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
- If the item is damaged or defective, sparrow will provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
Tickets
- Theme park tickets & events launched on sparrow are not returnable after purchase.
Wedding Registry Items
- Items purchased from your Sparrow Wedding Registry as a gift can be returned within 180 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day sparrownetworks.co.ke Return Policy.
